Privacy Policy

Arobest Travel

Effective Date: 05, June, 2024 

Arobest Travel (“we,” “our,” or “us”) is dedicated to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information we receive from our customers, website visitors, and other users of our services. We encourage you to read this policy carefully to understand our practices and your rights regarding your personal information.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us when you use our services, including but not limited to:

• Contact Details: Your name, email address, postal address, and phone number.
• Payment Information: Credit card numbers, billing addresses, and other payment details.
• Identity Verification Information: Passport numbers, national ID numbers, and other government-issued identification details.
• Account Information: Username, password, and other account-related information.

1.2 Travel Information

We collect information related to your travel plans and preferences, such as:

• Booking Details: Flight numbers, hotel reservations, car rentals, and itinerary information.
• Travel Preferences: Seat preferences, meal choices, special requests, and frequent flyer numbers.
• Companion Information: Names and details of other travelers in your party.

1.3 Technical Information

When you visit our website or use our online services, we automatically collect technical information, including:

• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
• Usage Data: Information about your interaction with our website, such as pages visited, time spent on the site, and links clicked.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies.

1.4 Communication Information

We collect information from your communications with us, including:

• Customer Support: Details of your inquiries, feedback, and complaints.
• Marketing Preferences: Your preferences for receiving marketing communications and information about promotional offers.

2. How We Use Your Information

2.1 Providing Services

We use your information to provide and manage our travel services, including:

• Booking and Reservations: Processing your travel bookings, issuing tickets, and confirming reservations.
• Customer Support: Responding to your inquiries, resolving issues, and providing assistance.
• Personalization: Tailoring our services to meet your preferences and enhance your travel experience.

2.2 Communication

We use your information to communicate with you about:

• Service Updates: Important updates about your travel bookings and itineraries.
• Promotional Offers: Information about special promotions, discounts, and offers.
• Surveys and Feedback: Requests for feedback and participation in surveys to improve our services.

2.3 Marketing and Advertising

We use your information to deliver targeted advertising and marketing messages that we believe may be of interest to you, including:

• Email Campaigns: Sending promotional emails and newsletters.
• Online Advertising: Displaying targeted ads on our website and third-party platforms.

2.4 Analytics and Improvement

We use your information to analyze and improve our services, including:

• Performance Analysis: Monitoring and analyzing website performance and usage patterns.
• Service Enhancement: Identifying areas for improvement and developing new features.

2.5 Legal and Regulatory Compliance

We use your information to comply with legal and regulatory obligations, including:

• Fraud Prevention: Detecting and preventing fraudulent activities.
• Legal Requirements: Complying with applicable laws, regulations, and legal processes.

3. Sharing Your Information

3.1 Service Providers

We share your information with third-party service providers who assist us in providing our services, including:

• Payment Processors: Facilitating payment transactions and processing refunds.
• Travel Suppliers: Airlines, hotels, car rental companies, and other travel service providers involved in your bookings.
• Technology Providers: Hosting services, data storage, and IT support.

3.2 Business Partners

We share your information with business partners who offer related services, including:

• Travel Insurance Providers: Offering travel insurance and related services.
• Loyalty Programs: Sharing information with loyalty program partners for points accrual and redemption.

3.3 Legal and Regulatory Authorities

We share your information with legal and regulatory authorities when required by law or to protect our rights and interests, including:

• Law Enforcement: Cooperating with law enforcement agencies for investigations and legal proceedings.
• Regulatory Compliance: Fulfilling obligations under applicable laws and regulations.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, we may transfer your information to the new owner, subject to the terms of this Privacy Policy.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:

• Encryption: Using encryption technologies to protect sensitive information.
• Access Controls: Limiting access to personal information to authorized personnel only.
• Monitoring: Regularly monitoring our systems for potential security vulnerabilities and threats.

4.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

5. Your Rights

5.1 Access and Correction

You have the right to access and review your personal information held by us. You may also request corrections to any inaccurate or incomplete data. To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

5.2 Deletion

You have the right to request the deletion of your personal information, subject to certain legal and regulatory requirements. We will take reasonable steps to comply with your request, but please note that some information may be retained to comply with legal obligations or for legitimate business purposes.

5.3 Objection and Restriction

You have the right to object to the processing of your personal information in certain circumstances and to request restrictions on how we process your information. To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

5.4 Data Portability

You have the right to request the transfer of your personal information to another organization or to yourself, where technically feasible. This right applies only to information that you have provided to us and that is processed by automated means.

5.5 Marketing Communications

You have the right to opt-out of receiving marketing communications from us at any time. You can exercise this right by following the unsubscribe instructions in our marketing emails or by contacting us directly.

6. Cookies and Tracking Technologies

6.1 Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on our website, including:

• Essential Cookies: Necessary for the functioning of our website and services.
• Performance Cookies: Collecting information about how you use our website to improve its performance.
• Functional Cookies: Remembering your preferences and settings to provide a more personalized experience.
• Advertising Cookies: Delivering targeted advertisements based on your browsing behavior.

6.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe that we have collected personal information from a child under 16, please contact us using the information provided in the “Contact Us” section below.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses approved by the European Commission.

9. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites and services before providing them with your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Arobest Travel

  18 market square, Edmonton green, London, UK.

  +447756608205

  info@arobest.co.uk

  www.arobest.co.uk

  10 AM to 5 PM

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By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. Thank you for trusting Arobest Travel with your travel needs.